If you already have a job number, you can send your hard drive to us. If you do not have a job number, please call or email beforehand so we can identify your hard drive on receipt. Before sending your media, please ensure you have read our terms and conditions.

All we need is the job number and completed enquiry form that you were emailed. However, it is useful to include your name, address, telephone number and email address. If you already have a backup hard drive, please include this as well.

Typically, data recovery can take 3 to 5 working days. If the recovery is extremely complicated, it may take longer.

You will be emailed a file listing of recoverable files to check. Although these files have been verified for errors, we can also independently check the integrity of specific files if required.

For recoveries up to 64GB, we generally return data on a memory stick free of charge. Otherwise, we can offer a replacement external hard drive, or you can send us your own backup media. We also offer FTP data transfer. Please read our returns policy for details of available shipping services and the media returns process.

When we send you a file listing, we will also send you a quote. This is no obligation, and if you decide not to proceed there is no charge. We will return your hard drive free of charge. We are unable to give exact pricing before we know what work is required to fix your hard drive and recover the data, although your consultant may be able to provide typical pricing based on the symptoms you describe.

There are no upfront costs and the diagnosis is free in 80% of instances. Where there is only a slim chance of recovery and donor parts are needed, we may ask for an upfront payment to cover the cost of those parts. This payment is voluntary and there is no obligation. If we are subsequently unable to recover your data and another data recovery company provides a different assessment, we will refund this payment in full. Please read our terms and conditions for more details.

No. The work required to recover all the data is the same as the work required to recover individual files. This is because we must first repair the hard drive using donor parts before imaging the platter surfaces. For this reason, the price is the same regardless of how many files you need.

We do attempt to rebuild your media if our quote is declined and you are seeking a second opinion. However, there are times when it is better to return the components separately, especially with intricate devices such as USB flash media, as reassembling them could compromise a second recovery attempt.

If you provide evidence of data recovery or an engineering report from us, most manufacturers will honour the warranty even where warranty seals are broken and the chassis has been opened.

The Association of Chief Police Officers, or ACPO, publishes guidelines for handling electronic evidence. It is important that these are strictly followed when dealing with any media that may be required for legal or forensic purposes.