Frequently asked questions

If you've experienced data loss, you'll find answers to common questions about our services, processes and costs. If you can't find what you're looking for here, simply give our technicians a call on 0800 223 0162 and they will be pleased to help.

Where should I send my hard drive?

If you already have a job number, you can send your hard drive to us. If you do not have a job number, please call or email beforehand, so we can identify your hard drive on receipt.Before sending your media, please ensure you have read our terms and conditions.

What should I include with my hard drive?

All we need is the job number and completed enquiry form that you were emailed. However it is useful to include your name, address, telephone and email. If you already have a backup hard drive, please include this as well.

How long will the data recovery take?

Typically it can take 3 to 5 working days, but if it is extremely complicated, it could take longer.

How will I know if the recovery has been successful?

You will be emailed a file listing of recoverable files to check. Although these have been verified for errors, if you would like us to check the integrity of specific files, we can do this independently.

How is my data returned?

For recoveries up to 64Gb we generally return data on a memory stick free of charge. Otherwise we can offer you a replacement external hard drive. Alternatively, you can send us your own back up media. We also offer FTP data transfer. Please read our returns policy which details the shipping services available and media returns process.

How much will it cost?

When we send you a file listing we will also send you the quote. This is no obligation and if you decide not to proceed there is no charge and we will return your hard drive free of charge. We are unable to give exact pricing before we know what work is required to fix your hard drive and recover the data. However your consultant may be able to give you typical pricing beforehand based on the symptoms you describe to them.

Are there any upfront costs?

There are no upfront costs and the diagnosis is free in 80% of instances. Where there is a slim chance of data recovery and we need to invest in donor parts to attempt the recovery, we may ask for an upfront payment to cover the cost of these parts. This is a voluntary payment and there is absolutely no obligation. If after this upfront payment we are subsequently unable to recover your data and another data recovery company provides a different assessment to ours we will refund this payment in full. Read our terms and conditions for details of upfront costs.

Is it cheaper if I only need a few files?

The work to recover all the data is the same as the work required to recover individual files. This is because we must first repair the hard drive from donor parts, before imaging the platter surfaces. Hence the price is the same regardless.

Will my media be returned in exactly the same condition?

We do attempt to rebuild your media if our quote is declined and you are seeking a second opinion. There are times when it is better if we return the components, especially with intricate devices such as USB flash media as reassembling could compromise a second recovery.

Will data recovery invalidate my warranty?

If you provide evidence of data recovery or an engineering report from us, most manufacturers will honour any warranty even where the warranty seals are broken and the chassis has been opened.

How do I handle electronic evidence?

The Association of Chief Police Officers (ACPO) publish guidelines for handling electronic evidence and it is important that these are strictly adhered to.

Free Diagnosis and Evaluation

Our totally free, no-obligation data recovery evaluation will let you know in simple terms what it wrong with your media, and whether any data will be recoverable from it. We will also give you a rough timescale for the necessary work, and upon receipt of your storage media, we will photograph and catalogue it within an hour.

Our No-Obligation Quote

Once we have ascertained the fault with your storage media, and have determined the full extent of the data loss, we will provide a no-obligation quote, along with a list of files and folders we are able to recover. If you aren’t happy with the quote, we will send your media back to you, free of charge.

Completing the Work

If you do decide to proceed to the next stage, we will recover the data from your device and store in on our secure server, where it will remain for seven days. We will copy it to your chosen form of media, either an external hard drive or a USB flash drive. We provide a free USB flash drive for data up to 59GB.

Our Accreditation

40 years experience in the data recovery industry chairing ISO and BSI standards, we have developed a reputation for excellence at a price that is affordable. With extensive data recovery research and development capabilities, our success rates are second to none - without compromising on our prices! This is why over 36,000 companies and individuals come to us every year.

Protecting Your Data

After the Initial Assessment Team analyses your media within hours of receipt they will either complete the recovery of if needed, hand it over to the Continued Assessment Team. These technicians deal with the more challenging data recovery cases and have a strong background in the research and development of data recovery techniques

Industry Leading Technicians

Since 2003, Data Recovery Specialists have grown to be the industry leader in data recovery services. Throughout these years the company has grown to lead the industry in data recovery services. Our class 100 clean room lab completes hundreds of data recovery jobs every month.

"I would definitely recommend them to all"

"I had an employee who kept two years worth of his work, on his local drive rather than his network drive. When the drive died the user was in a panic! I send the drive to Data Recovery Specialists, who were able to recover all the users data, promptly and at a good price too! I would recommend them to all - 5 Stars!" - Gary Mulvihill

"You guys saved my company"

"Laptop died with everything for my business on, all invoices, contacts, emails, resources and financials. One data recovery 'expert' just said "your hard drive is dead", but everything was recovered by DRS... Also, provided an extremely fast turn around for reasonable price, where other companies were asking for a significantly higher fee just to look at the computer. Literally, you guys saved my company. I can not thank you enough!!!" - Andrew Laundy

"Professional and friendly throughout"

"I am so pleased as data recovery specialists managed to recover all of my thousands of photographs which I stupidly didn't back up. Service was great and fast. The service wasn't cheap, but they kept in touch with me the entire time, and were professional and friendly throughout. And they recovered my data too!" - Claire Whalley

"I would definitely recommend them for hard drive recovery"

"What do you do when faced with a data recovery situation - I just wanted to cry. After an internet search and phoning around several companies, Data Recovery Specialists seemed to be the best solution. Even though it was a Saturday, they dealt with my enquiry and assured me they could help. I sent my hard drive to them and within a day of receipt they had already determined what was recoverable. They quote was reasonable and I am so thankful to Data Recovery Specialists. I would definitely recommend them for hard drive recovery!" - Shaun Weston

"I would definitely use them again"

"Our RAID-5 failed after two hard drives went down with mechanical issues. Data Recovery Specialists were recommended and they immediately responded to our enquiry. On reciept of the RAID hard drives they expedited the data recovery process and 24 hours later we received all the RAID data. We were expecting considerable downtime, so to be up and running again so quickly was definitely a bonus. I would definately use them again, but I am hoping we don't have any more data recovery issues!" Willmott Dixon

"Surprised how quick the data recovery was!"

"Thank you for processing our data and copying it to hard drive. We were pleasantly surprised how quick the data recovery was and you kept us informed throughout the process. Data Recovery always raises trepidation, but we found the whole experience quite reassuring. I would not hesitate to recommend Data Recovery Specialists in future." Ministry of Defence

"Fast, effective and professional data recovery"

"I thought we would never get our scans recovered and imported back onto our PACS system, but you came to our rescue. Your RAID data recovery service was fast, effective and professional and the consultants we dealt with were very knowledgeable and helpful. Brilliant data recovery service - thank you!" NHS

"Data Recovery Specialists are a real life saver"

"Thank you so much for all your help - Data Recovery Specialists are a real life saver! I do not know what I would have done without the data you recovered from our external hard drive. We would have probably had to re-record all the location shots, which would have been time consuming and very expensive." BBC Wales

"Your hard drive data recovery service really was second-to-none"

"Thank you for solving our stiction issues so promptly from our reel to reel tapes. We were expecting to lose some of the data, so we were extremely happy when you recovered the full survey. Your hard drive data recovery service really was second-to-none! The data you recovered has proved invaluable." Regal Petroleum

"They really eased my mind"

"I was so worried when I dropped my laptop. It contained all my work and stupidly, I had not backed up the hard drive! I had heard the hard drive data recovery was expensive but had no option. From my first discussion with Data Recovery Specialists, they really eased my mind and I felt confident they could do the job. And to my surprise, the quote for data recovery was not nearly as much as I had budgeted. Thanks for all your help guys! " Victoria Hall

"They really are life-savers!"

"From the moment I called Data Recovery Specialists to receiving the data, I cannot fault the service. They recovered absolutely everything from my hard drive and at a price I was comfortable with. Data Recovery Specialists really are life-savers! Whilst I hope it doesn't happen to me again, I would certainly call their data recovery team if I need to." Shenda Falvey

PAGES

Home
About
Services
Questions
Insights
Contact
Cookies Policy
Complaints Policy
Privacy Policy
Returns Policy
Data Protection Policy
Terms And Conditions

SERVICES

Hard Drive Recovery
RAID Recovery
SSD Recovery
USB Recovery
Virus Recovery
Android Phone Recovery
iPhone Recovery
Hard Drive Repair
SD Card Recovery
Computer Forensics
Tape Migration

GET IN TOUCH

Name

Email

Telephone

Message

0800 223 0162
sales@datarecoveryspecialists.co.uk

Embassy Offices, Stangate House, Stanwell Road, Penarth, Cardiff CF64 2AA

Southbridge House, Southbridge Place, Croydon CR0 4HA

272 Bath Street, Glasgow G2 4JR

Clavering House, Clavering Place, Newcastle Upon Tyne NE1 3NG

Rodney Chambers, 40 Rodney Street, Liverpool L1 9AA

2 King Street. Nottingham NG1 2AS

Enterprise House, Ocean Village, Southampton, SO14 3XB

Blackwell House, Guildhall Yard, London EC2V 5AE

Data Recovery Services Ltd
Registered Number 04417876
VAT Number 803 1178 66

Website by IT Pie – web design Cardiff

Contact Us!

To speak with one of our Sales Team call us on:
0800 223 0162
Alternatively enter your details below followed by your enquiry and one of our team will get back to you.

Quick Enquiry